🇬🇧Guidelines - En

Frequent asked questions about CarbuRe

Connection & New User​​​

I want to access one or several companies on CarbuRe

• After creating your account on Carbure, go to the My Account page, accessible from the menu at the top right.

• If you are the first user registered with this company, you must contact the DGEC so that it can appoint you as an administrator of this company.

• This administrator can then accept future requests from the following users, allowing you to manage this internally and autonomously.

I did not receive the 4-digit code.

• Emails are often subject to many safety rules to avoid abuse and other scams. These protections prevent our emails from arriving in your reception box, including in your spam.

• If you no longer receive 4-digit code emails, please check with your IT service that the email addresses [e-mail] and [e-mail] are well-tolerated by your email system.

• If everything looks correct on your side, you can contact us so that we communicate the code manually.

My Company

I want to register my company in Carbure.

• To register your company, you will have to send an email to the DGEC by specifying your request (object: request to register a company).

• Please briefly describe your activity (production, trading, stock management, biofuel incorporation, pure biofuel consumption, etc.).

I want to add a deposit in Carbure.

• CarbuRe already has a database listing the majority of the deposits present in France. From the company page, you can associate your company with these deposits from the corresponding section.

• However, it happens that we did not know a deposit, in this case, please send an email to the DGEC specifying:

  • The number of the deposit,

  • The type of deposit (tax storage - EFS; tax storage of energy products - EFPE; if France foreign to France: Oil Depot; Biofuel Depot; or other)

  • Location (address, city and if possible GPS coordinates).

• We will then add it to the database and you could link it to your company as described above.

I can't find my certificate on CarbuRe.

• The ISCC, 2BS and Redcert certificates are updated every Sunday. If you cannot find your certificate in the list known by CarbuRe, please wait until Monday after. If the certificate still does not exist this period, please contact the DGEC.

Batches Management

I have an anomaly in my batches

• CarbuRe has automatic tests to check data consistency with current regulations while limiting errors such as striking faults.

• When anomalies are detected, they are listed in the details of your batches in order to tell you the process to be followed to solve these problems.

I can't add, modify or delete some of my batches

• In some cases, Carbure prevents you from operating certain operations that could corrupt the data recorded on the platform. In other cases, it can simply be a bug on the platform.

• If the error prevents you from moving forward, do not hesitate to contact the DGEC. To allow us to help you at best, we recommend that you describe precisely the context in which the error took place (company name, list of batches causing the error, clicked-button, etc.), as that any files involved in the operation.

I want to correct an error on several batches at a time.

• If during an audit or a sending of several batches to a customer, you notice that many batches contain erroneous data, contact the DGEC with the batches concerned (Excel list) and clearly explain the remarkable errors and the corrections you want to apply.

I cannot modify some fields, when my batch is in correction.

• Some batches come from a "traceability chain", that is to say that the sustainability data they contain come from other batches previously filled in Carbure, they are not editable.

• If you are an intermediary and you have created a batch, it has been automatically divided into two separate batches: batch received and batch sent; in order to ensure the granularity of the information while preserving the confidentiality of your supplier.

• If your customer wants a correction on a batch, you will receive a correction request on the sent batch. However, the correction must be made at the level of the batch received to be effective at the level of the batch sent to your customer.

• If the batch to be corrected comes from stock, the responsibility for the data is borne by the original supplier of the stock. Any changes to the stored batch's parent batch will be reflected in the stored batch's child batch(es).

The Excel import of my batches do not work properly

• Check that your columns contain the right data, it happens that they have been reversed by mistake.

• Check that certificates, company names, deposits and production sites in your cells use the exact names recorded on Carbure, at the nearest accent (you can find these names in the Carbure directory or on your company page for certificates).

• Often, these problems with data in Excel lead to other bugs later in the life cycle of batches, such as the absence of specific certificates, or the creation of extra batches when sending drafts.

I would like to change the display unit of my batches (liters/tonnes/etc.)

• In the Companies tab, please go to the section > Options and indicate preference units for the display of quantities in your batches.

I have a problem with GHG emissions in my lot.

• Please check the consistency of your calculation (in the case of default values, please check that you have chosen the right values).

• If the result is negative, please get in touch with the DGEC (note that a negative result can happen in very exceptional cases).

The certificate of my supplier is missing.

• If you have received a lot and the supplier certificate is missing, please contact the creator of this batch.

• Return the batch in creation by specifying the reason "missing certificate".

By accepting batches of my suppliers, I was wrong in the type of delivery (incorporation, etc.)

• In this case, Carbure has a "cancel acceptance" function which allows you to return batches freshly accepted in your reception box. This then allows you to select the right option from the Accept everything / Accept the selection tab > Received batches.

• Note that this operation does not work on the batches that have been accepted or stored and then sold to other companies. In this case, you will need to contact the DGEC for a manual intervention.

Stocks management

I have an error when I try to extract batches from my stocks with the Excel model.

• Check that you are using the latest excel model for stock extraction, its main difference is that it has a “carbure_id” column which allows you to declare from which stock line your new batches will be extracted.

• Make sure that the volumes you mention do not exceed an accuracy of two decimals (0.00). Carbure rounds the values ​​which can cause problems to exceed volumes available in stocks.

Double-Counting

Double Counting Application

• Double counting features are currently being developed in Carbure.

• Please submit your double counting reconnaissance application directly to the DGEC by filling out the following model: Excel file link to add.